Frequently Asked Questions for Home Owners in the Stockton, CA Area
Q: Why should I choose Property Management Experts?
A: PME has a reputation for providing “outstanding” service. We have been in the business of professional property management and leasing since 1978 and we have the experience & “know-how” to make your real estate investment a success. When you hire us, you can expect the very best management solutions, we will make every effort to earn your trust. There is no better choice for your investment and peace of mind. From our corporate office in Stockton and our branch offices we serve the following areas: Elk Grove/Galt, Sacramento/Fair Oaks, Lodi, Modesto, Tracy, Manteca & Lathrop. Property management is our only business. Our success lies in offering you the reliable, efficient property management service that you deserve. Our experience gives us expertise in: local rent structures, lease agreements, maintenance needs, insurance requirements and landlord/tenant law.
Q: What characteristic sets our company apart from other property management companies?
A: Our Stockton office is open Monday- Friday from 9:00am-5:00pm 5 days a week.
Q: Why should I hire a professional property management company to manage my rental property?
A: If you lack the time or expertise needed for day-to-day management of your commercial or residential real estate investments, an expert property manager can help you make a big difference in your investment success.
A property management company can help you:
Market your rental property to minimize vacancies and maximize income
Property managers make their livings because they know the rental market, what comparable properties are renting for, and what potential renters are willing to pay for a rental property. They have the marketing know-how to reach potential renters and they have the experience and resources to weed out poor credit risks Fill vacancies with the best possible tenants;
Maintain and keep your rental property in good condition
Property managers handle and coordinate routine repairs as well as emergency repairs. They have the experience to avoid unnecessary repairs to save you money.
Track income and expenses to determine profitability;
Negotiate rental agreements;
Collect rent and track tenant deposits;
Comply with federal, state and local laws; and
Respond to tenant requests and deal with tenant's problems
Q: Are you the least expensive company in town?
A: It seems there is a new property management company starting out every day, trying to beat everyone else's prices. Our management fees are very competitive and we certainly are not the most expensive. On the other hand, we charge a fair fee for a tremendous service. For example, we believe that resident selection is very high on the list of priorities. A poor resident can cost you thousands of dollars. We are experienced and committed to finding the best resident for you at a competitive rent. When ALL expenses are considered, we are generally less expensive than most companies.
Q: How do we market your property?
A: We have a major presence on the web with our primary website at www.pmerents.com where we post up to 10 attractive photos of your property, information & directions. Our Web Development department daily takes care of online development and site management to ensure our clients that their property is getting the optimal exposure available online. We also have rental listings available in our office during business hours Mon-Sun 9:00-5:00pm and outside in our exterior box 24 hours a day. Scheduled showings of vacancies are performed seven days a week (selected offices) by professional leasing agents. In addition to newspaper advertising, we also post professional sized rental signs at the property to attract prospective tenants. Located on the sign is an extension number assigned to your property where the prospective tenant can call to get specific information on your property.
Q: How can I know what my home will rent for?
A: We do a detailed analysis of the rental market, factoring in the condition, location, and amenities of your property along with the current rental market.
Q: Why is good credit history so important to PME?
A: Over the years, we have found that residents with good credit history are generally more reliable than those who do not have good credit. A reliable resident will usually take better care of a property (in addition to paying rent on time). When we have good residents who pay rent on time and take proper care of the property, your investment is protected.
Q: What happens when a tenant is in breach of the lease contract?
A: Once a violation has occurred, we will post legal notice to the tenant with an opportunity to cure the violation. If the violation is not cured, it will be forwarded to our attorney for eviction filings.
Q: Who holds the Security Deposit(s)?
A: Property Management Experts maintains all security deposits in an escrow account and is the fiduciary under CA General Statutes. Please refer to our Management Agreement for more complete details.
Q: When does an owner get his/her check?
A: We make every effort to insure your funds are received no later than the 15th of the current month. Direct deposit of any owner's monthly check is available at no extra charge. In addition, we include an itemized accounting statement.
Q: Will I know what is going on with my property?
A: Yes. We will communicate with you throughout our agreement and keep you aware of any issues that may arise. We will contact you at reasonable times to discuss repairs and notify you of the residents notice to move.
Q: How often are inspections done at my property?
A: Before a new resident moves into your property, we will complete a detailed move-in checklist with the resident, which provides written documentation as to the condition of your property. Thereafter, each year we send a written notice to our property owners to recommend a safety and maintenance inspection. If approved by the owner, a certified home inspector is scheduled to inspect the property. During this inspection, the inspector will make sure the smoke alarms work, test for plumbing leaks, check the caulk and grout in the bathrooms, examine the exterior painting, and complete an inspection report. The report and color pictures will be mailed to you as they are completed. The inspector charges our owners $100.00 for each inspection report.
Q: How do you handle maintenance requests?
A: Residents may phone, fax, or mail their requests to us, and they can request maintenance online at our website. After we receive a repair request, we may contact the resident and ask them questions, which will help us determine the exact nature of the problem before sending a service technician. If the resident has a legitimate problem, we will schedule the repair. Most repairs are scheduled within one business day. Comfort items such as air conditioning, no hot water or heat, receive the highest priority and are usually attended to the same or next business day.
Q: Do you handle problems late at night and during weekends?
A: Yes. Residents can contact us 24 hours a day and 7 days a week to respond to emergencies. We will then talk with the resident to determine how to proceed. Many times we can solve the problem over the phone, saving you the cost of an emergency trip charge.
Q: Can you pay my monthly property bills for me?
A: Yes. We can pay your Mortgage, Insurance, Homeowners fees, etc. There must be sufficient cash flow from the property to cover such expenses and we will ask you to advance us the necessary funds for this purpose
Q: Can you start managing my properties today?
A: Yes. We can start the process immediately. To set up a no-obligation consultation to discuss your property in detail, please Contact Us.